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Distinctive Productions offers support for extended periods of time after any project is completed based on the options you select and the scope of your project. Whether you are looking to have weekly updates to the site, that you do not have an in house developer for, or you just would like us to retain a working copy of your site in case you should lose yours, we have the support contract for you.

 
 
 
 Simple Support - FREE  Extended - $1000 Annually
With the Simple Support option we retain a copy of your project for you to login and download at any time. Simple Support grants you to 30 days of support incidents following the final sign off on the project. Extended Support allows you to have two site changes* annually and a support incidents per month that may or may not end in project changes or rebuilds within the system granted that the question is a result of a bug in the system.
Advanced - $5000 Annually Unlimited - Based on Project
The Advanced Support option grants you the right to request a change on a monthly bases and any time a support question results in a bug within the system Distinctive Productions will repair the bug free of charge in a timely manner. With this option there is no limit on support incidents. The Unlimited option allows your company to be in constant contact with a representative of Distinctive Productions, for companies that do not have an internal developer and require a resource such as a developer to maintain the project in question following the project completion.

*The term "Site Changes" does not imply changes that would require a rebuild of the system.

All Support plans refer to the time following the final sign off on project completion. Without a support plan any bugs that occur after the system has been signed off on are considered problems of the benefactor of the system. More in depth terms of the support plans will be provided by Distinctive Productions by the conclusion of the project development.

Current Clients can login to access there support options using the Client Login here.